PRIVACY POLICY
Amâna Design Studio (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with applicable data protection laws, including the Protection of Personal Information Act (POPIA) in South Africa and relevant privacy principles applicable in Namibia.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from our website.
By using this website, you agree to the terms of this Privacy Policy.
PERSONAL INFORMATION WE COLLECT
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
Account information including your username, password, security questions, preferences and settings.
Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange, or cancel, and your past transactions.
Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information, including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
PERSONAL INFORMATION SOURCES
We may collect personal information from the following sources:
Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
Automatically through the Services, including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
From our service providers, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
From our partners or other third parties.
HOW WE USE YOUR PERSONAL INFORMATION
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising, and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else.
Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.
Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.
SHARING YOUR INFORMATION
We do not sell or rent your personal information.
We may share your personal information with trusted third parties only where necessary to operate our business and provide the Services, including:
Payment service providers, to securely process transactions and prevent fraud
Courier and logistics companies, to fulfil and deliver your orders
Website hosting, IT, and e-commerce service providers, to operate and maintain our website and systems
Analytics and marketing service providers, to help us understand website usage and improve our Services and advertising
Legal authorities, where required by applicable law, regulation, or valid legal process
All third parties are required to handle your personal information securely and only process it for the specific purpose for which it was shared.
COOKIES AND TRACKING TECHNOLOGIES
Our website uses cookies and similar tracking technologies to enhance your browsing and shopping experience, including to:
Improve website functionality and performance
Remember your preferences and settings
Understand visitor behaviour and how the website is used
Analyse website traffic and performance trends
Support marketing, advertising, and remarketing efforts
You may choose to disable cookies through your browser settings. However, if you disable cookies, some features of the website may not function properly or as intended.
DATA STORAGE AND SECURITY
We implement reasonable and appropriate technical and organisational safeguards to protect your personal information against:
Loss
Misuse
Unauthorised access
Alteration
Disclosure
These measures include secure systems, access controls, and encryption where applicable.
However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your personal information.
DATA RETENTION
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:
To provide and complete your transactions
To comply with legal, regulatory, tax, and accounting obligations
To resolve disputes and enforce our agreements
To maintain business and operational records as required
When personal information is no longer required, we will securely delete or anonymise it where appropriate.
YOUR RIGHTS (POPIA & APPLICABLE PRIVACY LAWS)
You have the right to:
Access your personal information
Request correction of inaccurate information
Request deletion of your personal data (where legally permitted)
Withdraw consent for marketing communications
Object to processing of your information
Lodge a complaint with a regulatory authority
To exercise your rights, contact us at: hello@amana.design
MARKETING COMMUNICATIONS
If you choose to opt in, we may use your personal information to send you marketing communications, including:
New collections and product drops
Product launches and brand updates
Stories, inspiration, and editorial content
Promotional offers and announcements
You may opt out of receiving marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.
THIRD-PARTY LINKS
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of these external websites.
We encourage you to review the privacy policies of any third-party sites you visit before providing your personal information.
INTERNATIONAL DATA TRANSFERS
As we operate between South Africa and Namibia and may use international service providers for hosting, payments, analytics, or logistics, your personal information may be transferred to and processed in countries outside your own.
Where this occurs, we take reasonable steps to ensure that your personal information is protected in accordance with applicable privacy laws and that appropriate safeguards are in place.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.
Any updates will be posted on this page with a revised effective date. We encourage you to review this page periodically.
CONTACT INFORMATION
For questions about this Privacy Policy or your personal information, please contact:
Amâna Design Studio
Email: hello@amana.design
Website: www.amana.design